While any organization can use social media to listen — and there is no downside to that — before you actively set up your social media presence, you need some things in place:
A content hub: Your blog or website should be a key component of your content marketing strategy (as well as your social media strategy), as this is where you would direct followers to forge a deeper relationship on a media platform that you own.
Adequate resources to keep up a consistent presence: Having an outdated presence on a social platform looks far worse that not having a presence there at all. Before committing to a platform, make sure you have the resources you need to consistently update your content there.
A content plan: You need to understand why you are communicating on a given platform, and what you will deliver there. More details on the key elements of the plan are below